Frequently Asked Questions

General Questions

• 先锋身份证办事处位于哪里?

  The Pioneer ID Card Office is located in Driscoll Center South on the lower level.
  
  2050 E. Evans Ave. #4
  Denver, CO 80208
  Phone: 303-871-4545
  Fax: 303-871-4662

• 先锋身份证的办公时间是什么时候?

  The Pioneer ID Card Office is open during the following hours:

   

  Monday & 星期二:上午八时至下午一时及下午二时至四时三十分

  星期三:上午八时至下午一时及下午二时至三时

  Thursday & 星期五:上午八时至下午一时及下午二时至四时三十分

• 我是否需要预约领取先驱者身份证?

  领取卡不需要预约.

• 我需要什么手续才能申领先驱者身份证?

  为了获得卡，你必须出示带照片的身份证件, 你交了正规赌博十大平台排行保证金了吗, and be within 30 days from the beginning of your accepted term. Students are issued their first Pioneer ID Card at no charge.

• 我是否每年都会收到一张新的先驱者身份证?

  The Pioneer ID Card does not expire as long as you are a current student. 不会每年发一张新卡.

• 如果我的先锋身份证遗失或被盗，我该怎么办?

  立即停用丢失或被盗的卡 online. You can also contact the Pioneer ID Card Office in person or by phone at 303-871-4545 to have the card deactivated.

  To receive a replacement card, simply visit the Pioneer ID Card Office during normal office hours.
  
  卡丢费是30美元, but may be waived if you present a valid police report detailing the theft of your card.
  
  请将找回的身份证交回先锋身份证办事处. 这可以节省同学的心痛和金钱!

• 如果我的先锋身份证不能使用，我该怎么办?

  First click here 查看一些简单的故障排除步骤.
  
  If you need immediate assistance, please visit the Pioneer ID Card Office or call 303-871-4545.

  损坏的卡可以花15美元更换.00.

• 换一张新的先锋身份证要花多少钱?

  卡丢了可以补30美元.00.
  损坏的卡可以花15美元更换.00.

  更换费用必须以现金或Flex支付.

• WHAT SHOULD I DO IF MY PIONEER ID CARD IS STOLEN AND USED TO MAKE A PURCHASE?

  立即停用被盗卡 online. Then contact the Pioneer ID Card Office at 303-871-4545 and explain what happened.
  
  The ID Office will then make any necessary contacts and determine the appropriate action. Stolen fund situations are handled on a case by case basis.

• 我可否在身份证上使用我的首选/选择姓名?

  Yes, we can certainly print you an ID with your preferred/chosen first name. This name must be reflected in your student record before we can print you an ID with your preferred/chosen name. If you have not already submitted a preferred name request, you can find details on how to do so at this link. 如有进一步问题，请正规赌博十大平台排行的办公室. Thank you!

Flex Account Questions

• WHAT IS THE FLEX ACCOUNT?

  弹性帐户是我们的灵活支出(借记)帐户. 该帐户提供安全、方便的功能. You need not carry cash. Your Pioneer Card can be used to make purchases on and off campus for a variety of products and services.
  
  Funds are secure, as account balances are maintained on a central database in the University's central computer room. As long as you 身份证遗失或被盗请报失 您的帐户余额立即得到保护.

• 我如何知道我是否有一个弹性帐户?

  所有的学生、教职员工都有一个Flex账户. 你只需要存点钱就可以走了!

• 我怎样往我的弹性帐户里存钱?

  You can make deposits online with a credit card, or in the ID Office with cash or check.

  Cash deposits to your Flex account can also be made in Anderson Academic Commons at the account management kiosk located to the right of the UTS Help Desk.

  最低存款额是1美元.00.

• HOW LONG DOES IT TAKE FOR FUNDS TO DEPOSIT INTO MY FLEX ACCOUNT?

  Funds deposited online or at the account management kiosk are available for use immediately. Deposits made in the ID Office are available for use the following morning.

• 使用flex需要付费吗?

  There are no fees for using or depositing to your Flex account.

  However, you should be sure to spend all of your funds, or request a refund, before you graduate. 不活跃超过12个月的卡将被收取5美元.00 monthly service charge.

• WHERE CAN I USE FLEX?

  Flex在这些地方被接受 locations.

• 下个季度我的弹性基金可用吗?

  Flex funds roll over from quarter to quarter and year to year. You will have access to your funds as long as you are a current student.

• 我可以从我的弹性帐户中提取现金吗?

  不能从Flex账户中提取现金.

• 我如何要求退还剩余的弹性结余?

  退款可以通过身份证办公室申请. 您可以获得弹性退款请求表格 here, or in the ID Office. 退款将以支票或直接存入.
  
  退款只能在学年结束时进行, when graduating, for an official stop out, 当所有的课都掉了, or for account closure.

• 如果商户向我的弹性帐户超额收费，我该怎么办?

  If a merchant runs a transaction through multiple times or charges an incorrect amount, present a copy of your statement to the manager at that merchant and request a refund. A copy of your recent transactions can be printed from your account online，或者你可以向身份证办公室索取一份声明.

• WHY IS MY PIONEER ID CARD NOT WORKING AT OFF-CAMPUS MERCHANTS?

  You must deposit funds to your Flex account in order to make purchases at off-campus merchants. 你的膳食计划现金在校外是无效的.

  You can make deposits online with a credit card, or in the ID Office with cash or check.
  
  Cash deposits to your Flex account can also be made in Anderson Academic Commons at the account management kiosk located to the right of the UTS Help Desk.

• WHO DO I TELL ABOUT A MERCHANT THAT WOULD BE A GOOD CANDIDATE TO TAKE FLEX?

  Please have the merchant contact the Pioneer ID Card Office at 303-871-4545.

Meal Plan Questions

• DO I NEED A MEAL PLAN?

  All first-year and second-year students are required to have a meal plan and must choose either the 125-Block, 150-Block, or 175-Block meal plan. The 10-Block and 50-Block meal plans are available to all students and employees.
  
  Click here 有关居民计划的定价和信息，以及 click here 浏览通勤计划的价格及资料.

• WHAT MEAL PLANS ARE OFFERED?

  有三种居民膳食计划可供选择:125街区, 150-Block, 175-Block, and two Commuter meal plans available: 50-Block and 10-Block.

  Click here 有关居民计划的价格和信息，以及 click here 有关通勤计划的价格和信息.

• WHERE CAN I USE MY MEALS?

  Your meals can be used at the Rebecca Chopp Grand Central Market in the Community Commons.

• 我可以在哪里使用膳食计划现金?

  Meal plan cash can be used at several food service locations on campus.
  
  Click here for locations and hours.

• 我可以在校外使用膳食计划现金吗?

  膳食计划现金不能在校外使用. It can only be used for purchases at on-campus food service locations. If you would like to use your card off campus, you must use your Flex account.
  
  You can make Flex deposits online with a credit card, or in the ID Office with cash or check.
  
  Cash deposits to your Flex account can also be made in Anderson Academic Commons at the account management kiosk located to the right of the UTS Help Desk.

• 下个季度我的餐费计划能兑现吗?

  Meal plan cash is replenished each quarter and expires at the end of each quarter. Be sure to spend all of your meal plan cash before the end of each term.

• WHAT SHOULD I DO IF A MERCHANT OVERCHARGES MY MEAL PLAN CASH ACCOUNT?

  If a merchant runs a transaction through multiple times or charges an incorrect amount, present a copy of your statement to the manager at that location and request a refund. A copy of your recent transactions can be printed from your account online，或者你可以向身份证办公室索取一份声明.

• 我如何改变我的饮食计划?

  您可以与房屋署更改您的膳食计划. 每个季度都有一个更改的截止日期.
  
  Click here 有关价格及资料.

• 我可以在膳食和膳食计划之间转换现金吗?

  您不能将膳食转换为膳食计划现金，反之亦然. However, you can add an additional $100 dollars of meal plan cash per quarter to your meal plan for only $75 dollars. 这必须通过 Housing Department 在膳食计划更改截止日期之前.

  You can always 把钱存入你的Flex账户 如果你的膳食计划现金用完了.

• 我在哪里可以查到我还剩下多少餐?

  You can check the amount of remaining meals and meal plan cash through our eAccounts Card Management Portal. You can also check your meal usage history through this portal.

Printing & Copying Questions

• GENERAL PRINTER INFORMATION

  For printer, scanner, and copier locations, pricing, and information, click here.